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Consolidation 2.0 in Practice  - CosmoCom Webinar

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How enterprises are implementing and benefiting from Contact Center Consolidation 2.0

Consolidation 2.0 means consolidating the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components and with the overall Information Technology environment. It sounds good in theory, but is it really practical? In this Webinar, we’ll present several case studies of major enterprises, including Global 2000 companies, that successfully implemented consolidation 2.0. We’ll discuss the reasons they chose this approach, how they built their solutions, the problems they solved, and the benefits they realized.

About the presenter

Stephen R. Kowarsky is the Executive Vice President and one of the founders of CosmoCom. He came to CosmoCom from Comverse Technology, which he joined in early 1985 as its second U.S. employee after a distinguished career in software development and IT management. At both Comverse and CosmoCom, Mr. Kowarsky has played a key role in major account selling, key relationship management, product strategy and positioning, mergers and acquisitions, and intellectual property. He now has primary responsibility for CosmoCom's marketing communication activities. He is an industry authority and thought leader on the subjects of Unified Customer Communications and Consolidation 2.0.