CosmoCom Appoints Nick Applegarth as Vice President of EMEA

Telecom Industry Veteran to Lead Sustained Growth in Region

MELVILLE, NY – January 27, 2010 – CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that Nick Applegarth has joined the executive management team as Vice President for EMEA. With nearly 25 years experience in the telecommunications industry and a diverse background that includes senior general management, sales and marketing across international boundaries, particularly EMEA, Mr. Applegarth is poised to build upon CosmoCom's legacy of success in the region and lead his team to accelerated growth.

"Nick has a tremendous track record of sales achievement in EMEA. He understands both the Telco and the enterprise sides of our business and brings in-depth experience in both channel and direct selling models. He will add great strength and bring new thinking and fresh insight to both the EMEA region and the company as a whole," said Ben Eisner, CosmoCom President and Chief Operating Officer.

Prior to joining CosmoCom, Applegarth was Senior Vice President and General Manager of EMEA at Envox, a company specializing in IVR (interactive voice response) software platforms and call center and communications solutions. Before that he was Managing Director at voice recognition leader, Nuance. He spent the better part of the 90's in successful sales and management positions at voicemail giant Octel which was acquired by Lucent where he assumed the role of VP of Service Provider Messaging, EMEA. Earlier in his career he worked for other players in the communications industry, and brings a good blend of large company discipline with small company creativity and flexibility.

"I have been watching CosmoCom for a long time and am very pleased to be joining CosmoCom at this point in the company's history," stated Applegarth. Citing the growing demand for virtual contact centers throughout Europe, he said, "I feel confident that the time is right for CosmoCom to expand upon our achievements in the region and seize the opportunities that await our superior technology. CosmoCom is already positioned at the forefront of the IP contact center space, and I'm excited and delighted for the chance to contribute to its ever growing success in EMEA and beyond."

"We are very pleased that a telecom executive of Nick's caliber has decided to join CosmoCom," said Ari Sonesh, CosmoCom's CEO. CosmoCom's success in the EMEA region, especially with providers of hosted contact center services, is well known. With the addition of Nick Applegarth to our Management team, I feel certain that CosmoCom will continue to make great strides throughout Europe. Nick has hit the ground running, and we welcome him with encouragement and enthusiastic support."

Nick will be managing the region from the UK office which recently moved to a new location in an eighteenth century manor house in Leatherhead, Surrey to support the growth in the UK market. He is fluent in French and Russian, and conversant in Spanish, Italian and German.

About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.

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