CosmoCom Introduces Virtual Outbound Calling

Agents Anywhere, Linked Campaigns, and Other Enhancements Distinguish CosmoCall Universe for Outbound Applications

MELVILLE, NY – MARCH 23, 2009 – CosmoCom announced today that its new Version 6 of CosmoCall Universe™ empowers virtual outbound calling, a fully distributed, agents-anywhere architecture that supports outbound campaigns with CosmoCom’s overall value proposition around the benefits of contact center consolidation. Now agents in any number of sites, including those working from home, can combine their efforts in a single campaign, or in a blended array of campaigns using the new Linked Campaigns concept also introduced in Version 6.

"Virtual outbound calling lets large outbound operations benefit from economies of scale that were not available to them earlier because of the limitations of traditional outbound technology," explained Steve Kaish, CosmoCom’s VP of Product Management. "With legacy technology, large campaigns had to be broken into smaller parts that fit the capacity limits of dialers and of individual facilities. In telecom applications, multiple smaller groups are always less efficient than one larger group. Now you can assign unlimited resources to any campaign, regardless of their physical locations, and reach unprecedented levels of efficiency from one virtual group."

Linked Campaigns is another outbound innovation in Version 6. With Linked Campaigns, multiple lists in different formats can be easily combined into a single campaign, without the management overhead of creating consistent columns in every source. This capability not only eases the execution of campaigns with multiple data sources, but also enables blending of completely different campaigns across a large virtual agent population, smoothing the workload and maximizing agent productive time.

"Besides these two major innovations, we have introduced numerous other convenience features such a priorities and time bounding for alternate numbers, and a more powerful, more granular system of permissions for agents and supervisors," Kaish said. "CosmoCall Universe is now the platform of choice for outbound operations with the largest and most complex requirements."

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About CosmoCom
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.

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