Media Contact for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@cosmocom.com

CosmoCom Supports Expansion at National Telco Service Provider

CosmoCall Universe Enhances Customer Service at 5LINX Enterprises to Support Customer Expansion Created by Innovative
Independent Sales Rep Model

MELVILLE, NY – February 10, 2009 – 5LINX, one of the country's fastest-growing telecommunications companies, has selected CosmoCom (www.CosmoCom.com), the leader in Contact Center Consolidation 2.0, to support the highest level of customer satisfaction for its call center and help desk as the company experiences record growth. Its innovative direct sales model has earned the company a place on the prestigious INC. 500 list for three consecutive years. 5LINX is a one-stop source for telecommunications products and services including: digital home and business phone and VideoPhone service; cellular phones, plans and accessories from the leading nationwide carriers; satellite television services; home security systems; and broadband internet service. The initial CosmoCall Universe rollout enables 100 agent positions in 5LINX's contact center to support customer service, account management, and technical support calls.

The selection team at 5LINX was impressed by CosmoCom's ability to rapidly create a seamless integration with its internally-developed customer relationship management system. The CosmoCom platform was installed at the 5LINX headquarters in Rochester, NY, and it enables the company to include agents in other locations and those working from home in a single virtual contact center.

5Linx has steadily expanded its organization by focusing on unique products, such as its global VideoPhone, and by distributing its products and services through a network of independent representatives, home-based business men and women located across the country.

"5LINX is experiencing an unprecedented level of growth in both residential and business clients," said Michael Cannova, 5LINX Director of Customer Care. "The CosmoCall Universe platform enables our contact center and technical support operation to grow with the business and to maintain a high-level of customer satisfaction in the midst of growth."

"Optimizing communication with customers is our mission," said Ari Sonesh, Chairman and CEO of CosmoCom. "We are delighted to be helping 5LINX to be reachable and responsive during a high growth period. Taking good care of customers is the best way to ensure that growth continues."

About 5LINX
Since its founding in 2001, 5LINX offers both residential and commercial digital phone service for low cost, unlimited local, long distance and international calling rounded out by cell and satellite service that complements its unique VideoPhone. For more information, visit http://www.5LINX.com.

About CosmoCom
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.

###