CosmoCom Upgrades Flagship Unified Customer Communications Platform

CosmoCall Universe 5.1 Improves High Availability, Direct Inward Dialing, Centralized Agent Configuration, and Automatic Voice Quality Monitoring

MELVILLE, NY – May 30, 2007 – CosmoCom, the global leader in Unified Customer Communications, today announced the availability of CosmoCall Universe (CCU) version 5.1. CCU 5.1 is an improvement release, containing major system enhancements based on customer experience and feedback. Some of the areas improved in CCU 5.1 are High Availability, Direct Inward Dialing (DID), Centralized Agent Configuration, and Automatic Voice Quality Monitoring.

"Experience is the best teacher," said Ari Sonesh, CosmoCom CEO and Chairman. "As CosmoCom’s customer base grows, and as their experience with the system broadens and deepens, we are finding significant ways to enhance the functionality and usability of our platform. This release reflects our commitment to continuous improvement in our product for both service provider and enterprise customers."

Version 5.1 provides robust improvements in the following functional areas:

High Availability Cost Reduction

Easier installation for faster system deployment at lower cost

No shared storage requirement for additional hardware savings

DID Configuration Utility

Simpler, single step configuration for easier provisioning

Centralized Agent Configuration Tools

Faster, easier agent provisioning

Support for batch agent configuration changes

Optional agent parameter lockdown

Complete agent hardware independence

Automatic Voice Quality Monitoring

Proactive measurement of voice quality

Configurable thresholds for alerts

Faster identification of network problems

Other areas enhanced in the CosmoCall Universe 5.1 upgrade include archiving, permission profiling, resource optimization, and CosmoCorder searching tools.

About CosmoCom
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

###