CosmoCom Partners Embrace
Unified Customer Communications at UK Call Center Expo

MELVILLE, NY – October 19, 2006 – CosmoCom, the global leader in Unified Customer Communications, today announced new partnerships in the United Kingdom with K2 Group, Message Pad, and Centric, each of which figured prominently at this month’s Call Center Expo, one of the largest call center shows in Europe at the UK’s National Exhibition Center in Birmingham
K2 Group

Manchester-based K2 Group, one of the UK’s leading specialists in integrated customer communications, selected CosmoCall Universe as the technology platform for its contact centre solutions due to its ability to provide hosted, outsourced multimedia solutions efficiently on its premises or at client sites.

"Time-specific, one-to-one direct marketing requires our clients to reach their customers with the right message via the right channel at the right time," said Simon Verdon, Business Development Manager at the K2 Group. "We chose CosmoCall Universe because of its flexibility in operating across email and telephony straight out of the box."

Message Pad

Message Pad is an innovative contact center service provider of outsourced and hosted solutions, and consultancy services, for business, national and local government organizations. The company selected CosmoCom as its technology provider to help open up significant opportunities, particularly as demand for Message Pad’s advanced call center and messaging services increases in Central and Eastern Europe.

"Based on our experience with CosmoCall Universe and the capabilities and functions it provides, we decided it was essential for Message Pad to be able to offer this leading-edge technology," said Peter Davies, Partner Manager at MPL Systems, the partner and technology channel for Message Pad.

Centric

Centric, the UK’s leading supplier of hosted contact center solutions, helps companies manage customer interactions more effectively, via voice, email, text, video and the Web. CosmoCom’s all-IP technology provides the ideal platform for Centric’s Hosted Contact Center suite.

Centric Managing Director, Paul Moorman, welcomed the new partnership. "Our objective is delivering increased profitability and productivity for contact centers. CosmoCom’s leading-edge technology, multi-channel communication and advanced reporting functions elevate both customer service quality and management efficiency."

Commenting on the new partnerships, Mike Goode, UK General Manager, said, "CosmoCom is delighted to be partnering with these well-recognized companies and supporting their ongoing success in this region."

About CosmoCom
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

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CosmoCom Partners Embrace Unified Customer Communications at UK Call Center Expo

CosmoCom Partners Embrace
Unified Customer Communications at UK Call Center Expo