CosmoCom Extends EcoCosm Partner Program

Launches new portals to engage consultants and resellers

MELVILLE, NY – August 16, 2005 – CosmoCom, The Contact Center On-Demand™ Company, today announced the expansion of its EcoCosm Program for consultants and channel partners with the launch of two new extranet sites, one for the community of call center consultants, and one for authorized CosmoCom partners including value added resellers (VARs), system integrators and service providers. The new sites provide a wealth of information that helps members stay abreast of the latest developments in the IP hosted and virtual contact center space, and access to the material needed to develop expertise on CosmoCom technologies, including its flagship platform, CosmoCall Universe.

Presentations, whitepapers, business cases, technical documentation, live and pre-recorded Webinars, discussion forums, self-running demos, and demo accounts are all available to members. Membership is free, and self-enrollment is available at http://ecocosm.cosmocom.com. All consultants in the field are warmly invited to join. Those who complete certain educational requirements can be designated as Certified CosmoCom Consultants, and gain access to additional information and benefits.

"Despite the high level of pre-integrated functionality in CosmoCall Universe, CosmoCom recognizes the essential contribution that a vibrant community of consultants and partners can make in every complete solution based on our product," said Erik Laurence, VP Business Development for CosmoCom. "We keep these programs fresh and interesting for members, with monthly articles like our Product Feature of the Month and our Customer Solution of the Month, designed for knowledgeable, motivated readers who understand contact center technology and appreciate an in-depth perspective on these subjects," continued Laurence.

"Ongoing professional education is critical for everyone in this business," said Sandra Alexa, principal of call center consulting firm eStrategy3. "The resources on CosmoCom’s extranet for consultants will help us stay abreast of and learn to profit from the overall growth of IP contact centers, and the success of CosmoCom and CosmoCom-based service providers."

About CosmoCom
CosmoCom™ , The Contact Center On-Demand™ Specialist, empowers organizations to achieve higher levels of customer service while reducing costs, by supporting their enterprise-wide contact center needs from one all-IP, virtual contact center platform, self-hosted or hosted by a network service provider. Its flagship product, CosmoCall Universe™ , is the multi-tenant hosting platform of choice for top tier network service providers worldwide, and is fast becoming a favorite for their own customer care as well. The platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

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