CosmoChronicle Newsletter Archives
CosmoChronicle is a monthly online newsletter, brought to you by CosmoCom, that is filled with information and news about what is happening within CosmoCom and the Contact Center industry we serve. Each month we bring you:
Feel free to peruse our past issues below. Better yet subscribe now and have future issues delivered to your inbox so you won't miss a thing. Newsletters will be from CosmoCom <cosmochronicle@cosmocom.com>. |
Our most current contact center newsletter is listed first.
CosmoCom Shines Again at SeCA! / CosmoCom Recognized as Visionary in Magic Quadrant / CosmoCall Universe 4.5 Honored by Three Top Industry Magazines / CosmoCom Launches Service Pack 4 for CosmoCall Universe 4.5 / Don't let CosmoCommunity 2006 Pass You By / View from the Corner Office - Virtual Call Center for the "Flat World" Enterprise / Report From Spring VON / New CCOD White Papers Now Available / Ari Sonesh Honored at ExecuLeadership Awards Gala / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information |
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CosmoCom Extends its Video Contact Center Technology / How "The Second Internet Revolution" Will Change Call Centers / CosmoCommunity 2006 -- Plan for it Now / CosmoCom and Factis Present at Contact Center Portugal / Partners Spotlight : CosmoCom Unveils Certified Business Partner Program / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information |
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October
2005 CosmoCom Strengthens UK Presence / CosmoCommunity 2006 – Save the Dates / A View From the Corner Office : The Momentum Continues / Intertec Features CosmoCom Technology at GITEX / Consultants Corner : The Citizen as Customer / Report from ACCE / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / HQ Happenings / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information |
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September
2005 CosmoCom Signs Tatung Systems as Master VAR for Taiwan / CosmoCom Extends EcoCosm Partner Program / CosmoCom Participates in CSD Charity Golf Outing A View From the Corner Office : Market Leadership / Partners Spotlight : Voxpilot / CosmoCom Technology Builds Virtual Storm Shelter for Call Centers / Consultants Corner : Keeping Absenteeism to a Minimum / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information |
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August 2005 CosmoCom Chalks Up Another Record Quarter / South Africa Call Center Show a Big Hit / EcoCosm Extranet Takes Off! / A View From the Corner Office / Partners Spotlight : BroadSoft, Inc. / The Concerto Phenomenon / Consultants Corner / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information |
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July
2005 CosmoCom Expands Global Reach with South African Partner Intelleca / The Impact of Globalization on the Call Center Industry / CosmoCall Universe Featured at CommunicAsia 2005 / A View From the Corner Office: Changing Times...Curse or Opportunity? / Partners Spotlight : ISC Consultants / EcoCosm Update / Bits & Pieces: Some VoIP Factoids / HQ Happenings… / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information |
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June
2005 CosmoCom Enhances Contact Center On-Demand Software / CosmoCom Selected By Westwood College to Improve Admissions Communications / Pages Jaune Expands Their CCU System / Web Services? What's the Big Deal? / A View From the Corner Office: Reducing Costs and Improving Service / Partners Spotlight : RightNow Technologies / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / HQ Happenings… / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions |
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May
2005 CosmoCom Announces UniFrame Offering--Wins Award With Microsoft / At SeCA Show in Paris, it's "CosmoCom On All Fronts" / CosmoCom Earns the LISA! / CosmoCall Universe 4.5 Goes GA... / A View From the Corner Office / CosmoCom Launches EcoCosm Consultant Program / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / Tradeshow News: Coming Attractions |
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April
2005 Virtual Call Centers -- Changing Paradigm / CosmoCom Shines at SeCA in Paris / Business Spending on Telecommunications Services Hits $132 Billion / A Peek at CosmoCall Universe 4.4.1 / Spotlight on CRMnext / CosmoCom Launches EcoCosm Consultant Program / Bits & Pieces: Some VoIP Factoids / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions |
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March
2005 Video in Call Centers / CosmoCom Sponsors India Show with VSNL / CosmoCom End-User Presents in On-Demand Contact Center Session / Call Center in the Cloud? / CosmoCom Wins ContactCenterWorld Member's Choice Award / Technical Services Organization Reorganizes for Growth / An End to the Telecom Industry Slump / New Members of the CosmoCom Family / Tradeshow News: Recorded Webinars |
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January/February 2005 Letter from the CEO / CosmoCom To Exhibit in IP Online / CosmoCom Opens EMEA Headquarters, Hires Ronald Rubens / EDS Israel Chooses CosmoCall Universe™ / Deloitte Names CosmoCom to LI Technology Fast 50 for Third Consecutive Year / CosmoCom Partners with RightNow Technologies / CosmoCom Wins Customer / Inter@ction Solutions Product of the Year Award / Major Growth Expected in Hosted Contact Center Market in 2005 / Trends in the IT Service and Support Industry / Report Predicts Growth for Telecom Industry / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions |
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December
2004 PhoneControl Excels with Hosted Contact Center Offering / France Telecom Launches Major Multi-Channel CRM Ad Campaign / CosmoCom™ a Candidate for ContactCenterWorld.com Award / Recording of CosmoCom / Level 3 Webinar Now Available / ContactCenterWorld.com Features CosmoCom Video Interview / Live Demo of CosmoCall Universe™ by Tactix at Telecom Israel / Speaking Engagements in Portugal and Japan Draw Crowds/ CosmoCom Sponsors Hong Kong Call Centre Awards / And the Survey Says… / Double Digit Growth Predicted for Offshore Outsourcing / CosmoCom’s Sanjiv Deshpande Named Top Techie by Listnet / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions |
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November
2004 Joint Webinar from Level 3 and CosmoCom™ / CosmoCom Customer Wins Call Center of the Year Award / CosmoCom Signs Distribution Agreement with 2Grow in Netherlands / FierceVoIP Honors CosmoCom as One of the "Fierce 15" / CosmoCom Powers UniContact® from I-Contact Solutions / Orbis Helps Ecuador Get Out the Vote with CosmoCall Universe™ / CosmoCom Participates in European Launch of Supportforce.com / CosmoCom Partners to Speak at Major Conferences Around the World / High Attendance at CosmoCom's Call Centre Expo Booth / Two-Thirds of Global Businesses Will Deploy VoIP to the Desktop by 2006 / In the News with CosmoCom / Tradeshow News: Coming Attractions |
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October
2004 Level 3 and CosmoCom™ Presenting Joint Webinar / CosmoCom Announces Second U.S. Patent / CosmoCom Partnership Surges with Supportforce.com Announcement / CosmoCom to Speak at Internet Telephony Conference October 7 / CosmoCall Universe™ Web Training Appreciated by Attendees / CosmoCom to Sponsor BroadSoft Executive Conference / Hosted IP Voice Leads VoIP Revolution / CosmoCom Booth a Popular Stop at ACCE Conference / Multi-Channel Call Centers Require Multi-Skilled Agents / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions |
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September
2004 Web-Based CosmoCall Universe™ Training Set for September 14 / Bezeq Online Launches Contact Center On-Demand™ Services / Teleservices Outsourcers Win Twice with CosmoCall Universe / CosmoCom™ Launches the EcoCosm™ Partner Program / CosmoCom Partners with Salesforce.com, USA / The CosmoCom Advantage / CosmoCom at September’s ACCE Show / Level 3 -- CosmoCom Joint VoIP Offering at ICCM 2004 / Bits and Bytes / Recruiting Tips / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions |
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August
2004 CosmoCom™ at ICCM 2004 / CosmoCom Announces CosmoCall Universe™ Version 4.4 / Web-Based Training for Version 4.4 Planned / Level 3 and CosmoCom Relationship Is Heating Up / New White Paper Tells How to Enhance Service and Reduce Costs / A Flurry of CosmoCom Media Coverage / Leading Chinese Media Group Embraces CosmoCall Universe / CosmoCom Wins 2004 Internet Telephony Innovation Award / CosmoCom Featured Speaker at TMC University / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions |
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July
2004 CosmoCom™ Signs Alliance Agreement with Lenovo Group / CosmoCom Thriving in the Asia Pacific Call Center Market / Microsoft Highlights CosmoCom's Carrier Grade Architecture / Telecom Customer Care Webinar Recording Now Available / Busy June for Tradeshows and Seminars / CosmoCom and BT Exclusive Co-Sponsors of SeCA's Casques d'Or / Quotable Quotes / New Members of the CosmoCom Family |
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June
2004 Telecom Customer Care Webinar Slated for June 17 / CosmoCom™ and Level 3 Partner to Deliver Big VoIP Savings to Call Centers / CosmoCom Wins Second Consecutive Users Choice Award / Chunghwa Telecom Launches Contact Center On-Demand™ Solution / Virtues of the Virtual Call Center / Visit CosmoCom's Hospitality Suite at SUPERCOMM / CosmoCom to Participate in Telephony's VoIP Service Provider Strategies Conference / CosmoCom Featured in CommWeek and Internet Telephony Magazine / CosmoCom Has Major Presence at SeCA / Subscription Pricing Supplanting the Perpetual Lifetime License Model / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions |
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May
2004 CosmoCom™ Announces New Streamlined Tenant Provisioning Module / CosmoCom Selected by EagleIP for Hosted Contact Center Platform / CosmoCom and EagleIP Press Conference a Work of Art / More Kudos for CosmoCall Universe™ / Become a User Judge for a Chance at $100 / Did You Miss the CosmoCom/Datamonitor "Why CCOD?" Webinar? / Multi-Tenancy Empowers Service Providers and their Customers / BT Contact Central OnDemand Takes to the Streets / New Members of the CosmoCom Family / Take a Refreshment Break with CosmoCom at SUPERCOMM this June / Merrill Lynch Sets Sights on "On Demand" / Tradeshow News: Coming Attractions |
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April
2004 CosmoCom Reaffirms Commitment to Telco Customer Care / CosmoCom and Datamonitor to Host CCOD Webcast / CosmoCom Joins Veraz's VOSA Partner Program / North American Service Provider Capital Expenditures Stabilize / What is RTP Redirection and What are its Benefits? / VoIP is Just the Tip of the Iceberg of IP Communications Services / Microsoft and CosmoCom; Bill Gates Reflects on the Telecom Market / Top Reasons Why Businesses Are Upgrading Their Voice Systems / Tradeshow News: Coming Attractions |
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March
2004 Sony Implements CosmoCom Contact Center / CosmoCall Universe Integrated with Cisco Call Manager / Outsourcers Embrace CCOD / SPECIAL FEATURE: Your Success is Our Success, How CosmoVantage Can Work for You / Why Tenant Self-Administration is So Important / IP Services to Drive Worldwide Telecom Growth / Tradeshow News: Coming Attractions |
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February
2004 CosmoCom Offers Utility Pricing to Service Providers / Siebel Announcement Confirms CosmoCom Key Messages / CosmoCom Global Meetings Jump Start 2004 / State of the Company - Message from Ari Sonesh / European Catalogue Retailer Implements CosmoCom-Based CCOD / New Members of the CosmoCom Family / The CosmoCom Customer Experience / Just How Big is the Contact Center Workforce? / Tradeshow News: Coming Attractions |
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January
2004 CosmoCom Strengthens Contact Center On-Demand Leadership / The Big Deal About CCOD / A New Year and a New Name / US Internet Retailer Adds Real-Time Video Commerce with CosmoCom / Japanese Teleservices Outsourcer Meets Growing Market Needs / Contact Central Increases Panasonic Productivity by 20% / Video: Hear What CosmoCom Customers Are Saying! / The Business Case Behind Contact Center On-Demand / Video-over-IP Services Market to Top $2.2 Billion in 2007 / Tradeshow News: Coming Attractions |
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December
2003 CosmoCom Launches CosmoVantage Market Success Program / Bezeq Deploys Hosted Contact Center Technology / CosmoCom Selected by Abu Dhabi National Oil / International IT Leader Reaps Great Returns with Hosted Contact Center / Major Airline Unifies Distributed Call Centers with Contact Center On-Demand / Video: Hear What CosmoCom Customers Are Saying! / Why Contact Center On-Demand? Download Our Most Popular Whitepaper / CosmoCom Enjoys Strong Presence at Intelcon 2003 in Ecuador / Silver Lining to Be Found With the USA National Do Not Call List? |
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November
2003 CosmoCom Ranked Fastest Growing Tech Company for 2nd Year / CosmoCom Adds 1Tel as Distributor in Eastern Europe / CosmoCom Shines at ITU Telecom World; Meeting with Bill Gates / The CosmoCom Customer Experience - Don't Miss It! / Networked and Hosted Call Center to See Faster Than Average Growth /CosmoCom Buys Software Firm (Newsday) / Do You Know the Key Factors When Purchasing Contact Centers? / See CosmoCom at Upcoming Intelcon 2003 |
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October
2003 CosmoCom Acquires Surf & Call Solutions / CosmoCall Universe 4.3.4 Now Available / Sumitomo Distributing CosmoCom in Japan / CosmoCom Certifies Five More PBXs / Create More Demand for your Contact Center On-Demand / FutureCall Meets FTC Mandates with CosmoCall Universe / Meet our CEO, Ari Sonesh, at ITU in Geneva / Can IP Tech. Revitalize the Contact Center Outsourcing Industry? / CosmoCom Customers "Satisfied" or "Very Satisfied" / 3rd Annual Executive BBQ Ushers in the Fall Season / Announcing the Winner of our 'Forward-to-a-Friend' Program |
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September
2003 ePLDT Expands CosmoCom-Powered Service - Microsoft a Customer / PASS India Selects CosmoCom for Contact Center On-Demand / CosmoCom Listed Leading Visionary in Magic Quadrant / CosmoCom Named Winner in the 2003 Users Choice Awards / Walter Kissinger Elected a Director of CosmoCom / Learn About Contact Center On-Demand from BT Global Services / Hosted CRM Applications Gaining Popularity / See CosmoCom at the ATA Convention, VON and ITU Telecom / Want to Improve Your Customer Service? Read These! |
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August
2003 FutureCall Expands CosmoCom-Based Contact Center / CosmoCom Introduces IP-Based Live Call Detection / NET2S Launches CosmoCom-Based Contact Center Solution / How Do Teleservices Outsourcers Benefit from CosmoCom? / New CosmoCall Universe Training Targeted at Support / BT Global Services' Multimedia Contact Centre Service Takes Off! / A Shameless Plug / New Members of the CosmoCom Family / CosmoCom Rated the Leading Contact Center Visionary by Gartner / VoP Ready for its 'Breakthrough Year' / See CosmoCall Universe at the ATA Convention and ITU Telecom / Trying to Keep Up with the Jargon? Read These! |
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July
2003 Taiwan eGovernment Company Implements CosmoCom Contact Center / Why CCOD? Get the 2nd Edition of Our Most Popular White Paper / CosmoCom Powers Major Telco's Multi-Channel Contact Center Offer / CosmoCom Launches SupportNet Extranet Site / ePLDT Subsidiary Launches First CCOD Service in Philippines / Steve Kowarsky Plays Carnegie Hall / New Rules to Spur Competition in Telemarketing Equipment / CRM Market Rapidly Shifting to Subscription-Based Model / See CosmoCall Universe at Cable TV 2003 in Japan / Trying to Keep Up with the Jargon? Read These! |
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June
2003 CosmoCom and Microsoft Business Solutions Announce Relationship / France Telecom Announces New CosmoCom-Powered Service / Link2 Deploys Multi-Channel CosmoCom Contact Center / How Do Mobile Operators Benefit from NGCC? / How Do Outsourcers Benefit from NGCC? / SeCA a Great Success for CosmoCom / The CosmoCom Story - Watch the Video Now! / CosmoCom In the News / CRM services to grow by 20 percent in 2004 / See CosmoCall Universe at Networld+Interop Japan / Trying to Keep Up with the Jargon? Read These! |
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May
2003 CosmoCom Powers KT's Contact Center On-Demand / PASS-IT Consulting Launches CosmoCom-Based Solution / Windows and .NET Magazine Names CosmoCom a LISA 2003 Winner / What is Contact Center In a Box? / What is Contact Center On-Demand? / The CosmoCom Story - Watch the Video Now! / In the News: Rockwell FPC to Announce New IP-Enabled Solution / Hosted Contact Center Predicted to be a Leading Service by 2008 / Meet CosmoCom's CEO in Redmond or France / Trying to Keep Up with the Jargon? Read These! |
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April
2003 BT Selects CosmoCom for On-Demand Contact Center / CosmoCom Posts Record Growth in Q1 / Orbis Provides Offshore Services Powered by CosmoCom / What is Contact Center On-Demand? / Case Study - Bank of China Deploys IP Contact Center / Case Study - BTCC Brings Hewden Stuart Closer to its Customers / The CosmoCom Story - Watch it Now! / CosmoCall Wins Product of the Year Award / Become a User Judge in the 2003 Users Choice Awards / In the News: "CosmoCom Most Responsive Vendor I've Had..." / Did You Know? Telecom Business Thriving in China / Events: CosmoCom to Co-Sponsor Microsoft Connections Summit / Read Up on the Industry! |
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March
2003 ePLDT Launches On-Demand Contact Center / Probil Launches Contact Center On-Demand Service / ROI Workshop - Learn How Next Gen Can Save You Millions / Contact Center On-Demand Seminar in Manila / Eutectics and CosmoCom Sign Co-Marketing Agreement / See CosmoCall Universe at CeBIT 2003 / Contact Centers On-Demand Can Protect Core Revenue / Spending In U.S. Telecom To Rise 8% to $736 Billion In 2003 / CosmoCall at CeBIT, Telexpo, and VON |
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