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COSMOCOM
ANNOUNCES NEW STREAMLINED TENANT PROVISIONING MODULE
Supports
Wholesale/Channel Model and Tenant Self-Creation
MELVILLE, NY - May 4, 2004 -- CosmoCom,
the leading provider of multi-tenant, IP-based contact
center solutions, today announced a major enhancement to the provisioning
system of CosmoCall Universe, the CosmoCom platform that
enables service providers to offer Contact Center On-Demand
(CCOD) services. The new tenant provisioning module
simplifies tenant creation, reducing setup time to less than
one minute. It also allows service providers to market and
deploy services through channel partners (sub-landlords),
each of whom can provision and manage its own group of
tenants. Furthermore, it enables service providers and their
channels to offer complete self-provisioning of a hosted
contact center via the web, including the initial step of
tenant creation.
The new tenant provisioning module
streamlines to a minute or less the entire tenant creation
process, previously a manual process that required a trained
technician and considerably more time. Sub-landlords can
create and manage tenants without the intervention of the
service provider. The process is so automatic that it can be
linked to a service provider or sub-landlord’s web site to
provide complete end-to-end self-provisioning for the CCOD
service. As always, each tenant has full control of its own
virtual call center for activities such as adding and
modifying agents, queues, groups and skills, changing call
routing, and producing reports.
To read the full release, visit www.cosmocom.com/pressreleases/PressReleases2004/pr05042004.htm
See below
for
more information about multi-tenancy and the capabilities of
CosmoCall Universe.
COSMOCOM
SELECTED BY EAGLEIP FOR HOSTED CONTACT CENTER PLATFORM
EagleACD Service
Targets North America and Offshore Outsourcing to India
On April 13, 2004, CosmoCom and North
American service provider, EagleIP announced that EagleIP,
LLC has joined the growing
list of telephone companies using CosmoCall Universe as
the platform for their hosted contact center offerings.
EagleIP, the newest of the Eagle
group of telecommunications companies, is the largest
CosmoCom customer so far that is focused on the North
American market. The new service, called EagleACD, will
feature very aggressive pricing and a special emphasis on
enabling offshore outsourcing in India, a powerful
combination that CosmoCom believes will interest many
prospective customers from small to large.
"We chose CosmoCom after doing a
thorough evaluation of all available technology providers.
We have big plans for this venture, and we wanted to be sure
that we were building our service on the right
foundation," said Kent Charugundla, Eagle’s CEO.
"We are confident that we’ve found the best
technology, and also that with CosmoCom we have a supportive
partner who understands that our success is their
success."
"We welcome Eagle as a customer and
new CCOD provider," said Ari Sonesh, CosmoCom's CEO.
"We are especially happy to know that the CCOD options
for companies based in North America are expanding, and we
are pleased and proud to be one of the technology enablers
of this growth. Technology alone is not enough. Only the
offerings and aggressive marketing efforts of service
providers like Eagle can bring the benefits of this
technology to the enterprises that need it."
To find out more, read the release at www.cosmocom.com/pressreleases/PressReleases2004/pr04132004.htm
COSMOCOM
AND EAGLEIP PRESS CONFERENCE A WORK OF ART
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On the eve of the CosmoCom and EagleIP announcement of the EagleACD offering, a group of analysts and
industry reporters gathered to listen to a joint press
conference at the New York City headquarters of Eagle
Telecommunications. Set to a backdrop of impressive artwork
in Eagle's spacious art gallery conference space, Eagle CEO Kent
Charugundla, CosmoCom EVP
Steve Kowarsky and Datamonitor Senior Analyst Robin Goad
shared their thoughts on the North America Contact Center
On-Demand opportunity, the Eagle/CosmoCom relationship and
the new EagleACD offering. After the official announcement
all had the opportunity to discuss what had been shared at an informal cocktail party. |
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CosmoCom
EVP Steve Kowarsky with EagleIP CEO Kent Charugundla
at the press conference |
MORE
KUDOS FOR COSMOCALL UNIVERSE
CosmoCom Receives
2004 Long Island Software Association (LISA) Award
The CosmoCall Universe platform
continues to be acknowledged for its excellence, adding the
2004 LISA Award to its wall of honor. CosmoCom received the
award on May 4, 2004 at a gala event, which also included a
product demonstration showcase. CosmoCom was in good company
with fellow award-winners that included Computer Associates,
ADP Investor Services and Acclaim Entertainment, to name a
few.
The LISA Awards Program was created to
celebrate the strength and diversity of the software
industry on Long Island. Presented by LISTnet (Long Island
Software and Technology Network), the program recognizes
excellence in a wide range of software.
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BT
Contact Central OnDemand takes to the streets (or below them, to
be exact) in this aggressive advertising campaign featured in
the London Underground.
