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ePLDT EXPANDS COSMOCOM-POWERED SERVICE
Telco's New Customers
Include Microsoft and Bureau of Internal Revenue
MELVILLE, NY – August 19, 2003 – ePLDT, the
information and communications technology company of the
Philippine Long Distance Telephone Company, has placed an
order to expand its CosmoCom platform and has signed several
major new customers for its service. The service, deployed
jointly by ePLDT and CosmoCom partner I-Contact, uses the
CosmoCom platform to create a network-based alternative to
conventional premise-based call center technology.
Microsoft was ePLDT’s first customer for the service
that was announced in March, and its usage level has been
expanding in recent months. ePLDT has also signed the
prestigious government account, the Philippines Bureau of
Internal Revenue (BIR). The BIR, like many government
agencies worldwide, is moving toward e-government and
providing a high level of "customer care" to its
citizens.
To celebrate its early success and discuss future plans,
the senior management of ePLDT recently visited CosmoCom’s
headquarters in Melville, NY. "We see tremendous growth
in Philippines-based contact centers during the next few
years, and this service is one of the ways that ePLDT will
participate in this growth," said Ray Espinosa, ePLDT’s
president.
To read the full release, visit www.cosmocom.com/pressreleases/PressReleases2003/pr08192003.htm
PASS
INDIA SELECTS COSMOCOM FOR CONTACT CENTER ON-DEMAND
Vebtel Will Provide
IP Infrastructure for the Hosted Contact Center Service
MELVILLE, NY – September 8, 2003
– PASS IT Consulting Pvt. Ltd. has selected CosmoCall
Universe™ as the platform for its new IP-based on-demand
contact center service. PASS IT Consulting Pvt. Ltd., a
member of CosmoCom’s German partner PASS Consulting Group,
will build and operate the system and will provide
associated systems integration services. Vebtel, which is
providing the communication infrastructure, is a leading
provider of IP telephony solutions in India.
The new service will be delivered
on-demand as a network-hosted service, freeing end user
customers from the need to invest in capital equipment or
maintain large IT staffs to manage the technology. The
service will initially be available to customers in India
and Singapore as well as a number of additional locations
throughout Asia. CosmoCall Universe, designed specifically
for Contact Center On-Demand™ applications, will ensure
that end users have access to the latest in next generation
multi-media contact center technology.
"On-demand contact center service
provides a cost effective option for our customers to enter
India’s rapidly expanding contact center industry,"
said Venkat Subramanyam, Managing Director of PASS IT
Consulting Pvt. Ltd. "It allows them to focus on
business instead of managing the complexities of contact
center technology."
To read the full release, visit www.cosmocom.com/pressreleases/pressreleases2003/pr09082003.htm
COSMOCOM
LISTED LEADING VISIONARY IN GARTNER MAGIC QUADRANT
Affirms CosmoCom's
Vision and Ability to Execute in EMEA
MELVILLE, NY – September 2, 2003 –
CosmoCom, the leading provider of IP-based contact center
solutions, today announced that it has been listed by
industry analyst Gartner, Inc. in the Visionary quadrant in
its 2003 EMEA Contact Center Infrastructure Magic Quadrant.
"CosmoCom began with a
vision," said Ari Sonesh, president and CEO for
CosmoCom, "and we very much appreciate Gartner's
recognition of our success in realizing and enhancing this
vision. In 1996 - the year of our founding - we patented the
multimedia ACD. In 1998, we deployed the world's first
contact center on-demand platform at Sonera in Finland. In
2001, our platform was packaged by our OEM partner BT
Contact Central as the world's first CIRM system - a single
package that includes the functions of both Customer
Interaction Management and Customer Relationship
Management," Sonesh continued.
Source: Gartner, Inc. "Contact
Centre Infrastructure Magic Quadrant 2003 - EMEA
Region," June 2003. Terry Wright, Stephen Blood. For more information, visit http://www3.gartner.com/mq/asset_6591.jsp
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