COSMOCOM ATTAINS MICROSOFT GOLD CERTIFIED PARTNER STATUS

Gold Certification Creates Closer Development and Business Relationship
Between CosmoCom and Microsoft That Benefits CosmoCom Customers

CosmoCom recently announced that it has achieved Gold Certification status in the Microsoft Partner Program. Gold certification is the highest level of certification offered by Microsoft, and is attained by only five percent of all North American partners.

"CosmoCom has always been a Microsoft partner in the contact center market. The new Gold Certification further demonstrates our commitment to developing innovative applications on Microsoft's platforms," said Ari Sonesh, CosmoCom CEO and founder. "Our long relationship with Microsoft includes our recent involvement as a launch partner for Microsoft's Customer Care Framework, which we integrated with CosmoCall Universe."

Read the press release to learn more about what this means for CosmoCom's customers.

CONTINUING A WINNING TRADITION

CosmoCom Adds More Awards to Long List of Honors

For well more that an decade, CosmoCom's leading IP contact center technology and visionary people have been winning awards and honors and continue to do so on a regular basis. The Communications Solutions Product of the Year award and the LISA award are just the two latest additions to our wall of fame.

While many of CosmoCom's staff were hosting partners and customers at our annual CosmoCommunity event in New Orleans in May, a group of CosmoCom associates, who were taking care of business back at our New York headquarters, attended a gala evening dinner at the Garden City Hotel to honor this year's LISA winners, including CosmoCom. Presented by the Long Island Software and Technology Network (LISTnet), the LISA awards recognize excellence in a wide range of software products, and seek to stimulate creative interaction among those active in software development in the region and to give those activities a higher level of national recognition.

Just this month TMC's Communications Solutions recognized CosmoCom's IP Contact Center Platform, CosmoCall Universe, to receive a Product of the Year Award for excellence in the advancement of voice, data and/or video communications. According to Rich Tehrani, TMC President and Group Editor-in-Chief, "CosmoCom has proven commitment to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."

WHY IS MULTI-TENANCY SO IMPORTANT TO CONTACT CENTERS?

Multi-tenancy is the key to enabling different contact centers or business units within one enterprise, or many, to securely and independently co-exist on a single contact center system vs. multiple, disparate centers. Tenant self-administration enables each individual tenant to manage its own call center without depending on or waiting for the service provider. That adds up to better use of resources and greater control that translates to an improved bottom line.

CosmoCom's CosmoCall Universe (CCU) was designed from the ground up to be a true multi-tenant platform with advanced tenant self-administration features. This makes CCU the ideal platform for enterprises who want the cost savings and increased control of consolidating their call centers on one virtual contact center platform, and for Service Providers who want to offer hosted contact center services efficiently and profitably. Learn more about CosmoCom's multi-tenancy features for your call center.
 

CONTACT CENTER CONSOLIDATION 2.0 IN HIGHER EDUCATION

Contact Center Consolidation 2.0 has broad appeal across all industries in all corners of the globe. The ability to gain control, reduce costs and improve customer communications across a distributed organization presents a tremendous value proposition for those who have the insight to implement such a strategy. But despite the horizontal nature, there are several vertical industries where a consolidation strategy, enabled by CosmoCall Universe, really shines. One of these is Higher Education.

CosmoCom has experienced strong and growing interest from colleges and universities looking to improve the way they serve their current and prospective students in a world of multiple communications channels. With call centers that frequently span across multiple locations within a campus or multiple campuses, and often with specialized CRM needs, many higher education organizations are realizing how they can benefit from a single, unified contact center platform.

If you, or a colleague, are involved with communications strategy for education, then you'll want to read our recent Alta Colleges case study to see how one successful and innovative higher education institution consolidated their call centers to handle a higher volume of calls while improving overall quality and reducing costs.

Also - don't miss CosmoCom at the upcoming ACUTA Annual Conference and Exhibition (Association for Communications Professionals in Higher Education) at Caesar's Palace in Las Vegas, July 13-17. We'll be in booth 521, ready to discuss how your college or university can specifically benefit as well. Hope to see you there. 

COSMOCOM AND GPLUS SPONSOR BRAZIL CALL CENTER EVENT

As we write this newsletter, our country manager for Brazil, Luciano Dolenc, was returning to his office after spending two successful days at the 3rd Seminário Call Center IP in São Paulo, Brazil along with regional partner GPlus. The event took place on June 25 and 26 at the American Chamber of Commerce where regional enterprises gathered to learn about the latest in call center technology. Silver sponsors CosmoCom and GPlus exhibited together and garnered much interest and very positive feedback from the visitors they spoke with. Furthermore, Luciano delivered a well received plenary session focused on the hot topics of Contact Center Mobility and Consolidation 2.0. At the show, CosmoCom made a regional partner announcement of interest to the finance industry, but more details about that in the future.

ON THE ROAD...

Recent and Upcoming Shows

The past few weeks have been busy ones for our folks on the road. That is nothing unusual at the end of a quarter, but CosmoCom has been making an impression at various shows in the Americas with plenty of other upcoming opportunities for you to meet with us.

In addition to the Brazilian 3rd Seminário Call Center IP show (June 25 & 26) mentioned in our previous article, the prior week we were busy in Las Vegas at not one, but two shows. We started off at the Las Vegas Convention Center for NXTcomm08 where we were a Gold sponsor and featured speaker at the Unified Communications Conference, an event within NXTcomm hosted by the FierceVoIP and FierceTelecom. David Zibelman, CosmoCom's AVP of Channel Development, conducted a session about the compelling value proposition of Contact Center Consolidation 2.0. Meanwhile, in the main NTXcomm conference, Alan Mitchell, CosmoCom's Vice President for Mobile Solutions was in the booth of partner Sonus demonstrating the interoperability of Sonus' IP network infrastructure and CosmoCom's IP contact center service platform, giving special attention to CosmoCom's mobility initiative and how it complements Sonus' innovative mobilEdge product line. 

Shortly after David Zibelman finished his presentation at the Unified Communications Conference he had to race across town to HP Software Universe where he had only minutes to spare before delivering a joint session with HP on Consolidation 2.0.

Turning from the past to the near future, CosmoCom will be exhibiting at the ACUTA higher education show in mid-July (see higher education contact centers story above) and if you are planning to attend, we invite you to visit us in booth 521.

Jumping ahead to September, CosmoCom will be a Gold Sponsor of IT Expo/Call Center 2.0 from Sept 16 - 18 where you will find us in booth 231 as well as on the speaking agenda (further details next month). After that you can, from Nov 10 - 13, find us at the Moscone North Convention Center in San Francisco, California for VoiceCon.

Keep watching the events section of our site as well as future issues of the CosmoChronicle for the latest details and additional shows and events as we add them.

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom Americas

Amit Singh Jaggi, has officially joined the support team as a TAC Engineer at HQ. He actually began at CosmoCom over a year ago as an intern while completing his graduate studies at SUNY Stonybrook University, where he attained his Masters of Science degree in Electrical and Computer Engineering last December. He did his undergraduate studies in electronics and telecommunications at Mumbai University in India.

Shruti Kulkarni and Vamsi Rao also officially became TAC Engineers in June after interning at CosmoCom in the same capacity. Shruti and Vamsi both completed a Masters of Science degreesin Electrical Engineering from SUNY Stonybrook in December and have lots of experience in programming, TCP/IP and related technologies.

CosmoCom UK

Mark Beeston has joined the CosmoCom family as Pre-sales Manager to assist our business growth in UK, Ireland and South Africa. Mark joins us from Interactive Distribution Ltd where for 4 years he was Professional Services Consultant responsible for pre-sales of Interactive Intelligence call centers. Mark previously held roles at Interactive Intelligence, Rockwell Telecomms and Datapoint. He holds a B.Sc. with Honors in Engineering from University of Glamorgan.

WHO'S TALKING? RECENT INK

FierceCIO did an article called "Small businesses select call center systems" referencing a recent CIO-Today article that asked experts for advice in this area. In the article CosmoCom EVP Stephen R. Kowarsky recommended picking a product that offers a complete, consolidated solution for all call center needs so that there is no reason to buy multiple point solutions from different vendors and integrate them together. The longer article, by Tracey Schelmetic, appeared in several publications including the referenced CIO-Today, as well as CRM Daily, where the article is called "Tips on Choosing Contact-Center Systems for SMBs" also appeared.

In last month's issue of Internet Telephony magazine, editor Rich "Zippy" Grigonis wrote a great article called "Selecting Hosted VoIP" that examines the various facts of the on-demand VoIP space and even argues the differences between hosted and managed services, among other things. At the top of his piece he references how,  "...few companies have the flexibility to offer their technology as either customer premise based (CPE) or as a provider play. CosmoCom for example, offers Consolidation 2.0, the all-IP contact center strategy for large and complex enterprise requirements. CosmoCom technology enabling Consolidation 2.0 is available as a premise-based solution within the enterprise, and as a service from global service providers hosting it." 

Some other recent articles that you may find interesting are "CosmoCom Moves On Mobility, UC" in FierceVoIP and "Contact Centres Urged to Use Work Wise Week 2008 to Experiment with Remote Working" from IT Backbones Financial News.

TRADESHOW NEWS: COMING ATTRACTIONS

	ACUTA 37th Annual Conference & Exhibition July 13-17, 2008 Caesars Palace Las Vegas, NV, USA http://www.acuta.org/events/annual_conference/sce08.cfm Visit CosmoCom in Booth 521
	Call Center 2.0/IT Expo Easttt Sept. 16 - 18, 2008  Los Angeles Convention Center Los Angeles, CA, USA http://www.itexpo.com CosmoCom is a Gold Sponsor of Call Center 2.0 See us in Booth CC 231
	VoiceCon San Francisco 2008 Nov 10 - 13, 2008 San Francisco, CA, USA http://www.voicecon.com/sanfrancisco/
	RECORDED WEBINARS
	View recordings of our Webinar events including "Consolidation 2.0", "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

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	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

 

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