COSMOCOM ANNOUNCES COSMOCALL UNIVERSE VERSION 5.2
Enhances Agent-Supervisor
Communication and Media Server Support,
Adds Administrative Change Log
 Earlier this month at CosmoCommunity 2008 in New Orleans, CosmoCom
introduced Version 5.2 of its flagship product CosmoCall Universe. The latest version of CosmoCall
Universe adds effective internal communication tools to its external ones,
enhancing support of open standards and vendor interoperability, and improving
administrative controls. The new version includes significant feature
enhancements in the areas of agent-supervisor communication, media server
support, and administrative change logging, plus other technology infrastructure
updates.
"Release 5.2 reflects our philosophy of continuous improvement," commented
Ari Sonesh, CosmoCom's Chairman and CEO. "Every improvement we have introduced
was motivated by customer feedback and demonstrable market need. These have
always been the key drivers of our development priorities, and this release is
no exception."
Read the
press release
to learn more details about CCU 5.2.
COSMOCOMMUNITY 2008 A HUGE SUCCESS
As last month's CosmoChronicle issue was hitting the streets,
several of us were boarding a plane for New Orleans for final
preparation of this year's CosmoCommunity customer and partner
event. As with any large, international event there is huge
amount of planning and coordination over a period of many months
in order to make it a success. It's exhilarating to finally
exhale and say that not only did things work out as planned, but
they exceeded our expectations. During and after the event,
attendees and sponsors were lavish with their praise for our
"best CosmoCommunity ever."
 Once
again, the contagious "work-hard, play-hard" philosophy that
drives CosmoCom employees was shared and embraced by attendees
and sponsors alike. Conference days started early with breakfast
in the sponsor expo hall, followed by information-packed days
full of high quality presentations and discussions. The
underlying theme this year was mobility in the contact center,
so CosmoGo was a central discussion point in the plenary
sessions, fueling great interest among many attendees.
Of course there was plenty of time allocated for networking
during breaks and extended lunch periods so attendees could
interact with sponsors and with each other over the exhibits.
Throughout the event, our management team was meeting
individually with customers and partners to address their
specific needs and to gather input for future directions.
About the "play-hard" part ... We kicked off CosmoCommunity on
Monday night, 5 May, with a gala welcome reception that included
Turducken, a delicious local dish of turkey, stuffed with a duck
that is stuffed with a chicken that is filled with an apple
bread dressing, all to the swinging sounds of Dwayne Burns and
the New Orleans Jazz band. Next evening we shifted the scene to
Bourbon Street for a private party at the "Bourbon Cowboy," an
old west saloon setting, complete with a mechanical bull. On
Wednesday, we began our evening with a traditional New Orleans
Second Line Funeral Parade, led through the streets of the
historic French Quarter by a traditional brass band. EVP Steve
Kowarsky delivered a touching eulogy to the legacy call center,
then kicked the parade into mardi-gras style celebration mode,
with revelers, stilt-walkers, and all the trimmings as we
paraded on to the historic paddle-wheel steamboat Natchez.
We boarded in perfect weather to the festive sounds of the
well-known local band Sunpie and enjoyed an idyllic Mississippi
cruise with dinner catered by Chef Paul Prudhomme and many forms
of traditional New Orleans entertainment.
If you were there, this description probably evokes some fond
memories. If you weren't there, you may be wishing that you had
been. We are already working on CosmoCommunity 2009. So, keep an
eye on your inbox, and next year experience it first hand!
Once again we want to thank all of our sponsors -- platinum sponsors: BT and
Orange Business Services; gold sponsors: Microsoft and PhoneControl; and silver
sponsors: Acme Packet, Akio Solutions, AudioCodes, CPSharing, HP, Intertec
Systems, RiverStar Software, Sytel and Tratum Technologies. -- for helping to
make this world-class event possible and for their support throughout the year.
CONSIDER HOMESHORING TO SAVE MONEY AND THE ENVIRONMENT
The Macmillan English Dictionary defines homeshoring as, "the transfer of
service industry employment from offices to home-based employees with
appropriate telephone and Internet facilities." This work at home model provides
both economical and environmental benefits to progressive businesses who adopt
the concept and this is especially true in the contact center.
Increased access to qualified agents, elimination of expenses associated with
brick and mortar employees and reduction of greenhouse gasses associated with
commuting are all compelling arguments in favor of homeshoring. BT and CosmoCom
used "Work Wise Week" in the UK earlier this month to evangelize smarter
business practices like telecommuting and homeshoring citing "Contact Center
Virtualization" as the key enabling technology in the successful work-at-home
model.
Read
a related release to learn more.
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