CosmoCall Universe Training - Class Schedules

Below you will find a list of upcoming classes. Schedules are subject to change. Class space is limited. Please check with your CosmoCom sales representative for class availability. 

Unless otherwise indicated:

• All courses are held in Melville, NY, USA
• Courses begin at 9:00 am (doors open at 8:30 am) and end at 5:00 pm

NOTE: The Tier 1 and 2 Support courses are for focused training of your CosmoCall Universe System Support staff, other courses: Customization, Deployment and are specific to individual customer needs and are scheduled upon request to the CosmoCom training department.

Updated May 3, 2010

 

CCU Basic Operations - Tier 1 Support (3-Day)
June 7 – 9 (NOTE: Monday - Wednesday)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
Jun 10 (NOTE: Thursday)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
Jun 11 (NOTE: Friday)

CCU Maintenance and Support - Tier 2 Support (4-Day)
Jun 14 – 17 (NOTE: Monday - Thursday)

CCU Dialer (1-Day)
Jun 18 (NOTE: Friday)

 

CCU Basic Operations - Tier 1 Support (3-Day)
July 19 – 21 (NOTE: Monday - Wednesday)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
July 22 (NOTE: Thursday)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
July 23 (NOTE: Friday)

CCU Maintenance and Support - Tier 2 Support (4-Day)
July 26 – 29 (NOTE: Monday - Thursday)

CCU Dialer (1-Day)
July 30 (NOTE: Friday)

 

CCU Basic Operations - Tier 1 Support (3-Day)
Sept 13 – 15 (NOTE: Monday - Wednesday)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
Sept 16 (NOTE: Thursday)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
Sept 17 (NOTE: Friday)

CCU Maintenance and Support - Tier 2 Support (4-Day)
Sept 20 – 23 (NOTE: Monday - Thursday)

CCU Dialer (1-Day)
Sept 24 (NOTE: Friday)