CosmoCall Universe Training - Class Schedules

Below you will find a list of upcoming classes. Schedules are subject to change. Class space is limited. Please check with your CosmoCom sales representative for class availability. 

Unless otherwise indicated:

• All courses are held in Melville NY USA
• Courses begin at 9:00 am (doors open at 8:30 am) and end at 5:00 pm

NOTE: The Tier 1 and 2 Support courses are focused Support of your CosmoCall System, other courses: Customization, Deployment and CosmoDesigner are specific to individual customer needs and are scheduled upon request to the CosmoCom training department.

Updated Jan, 2010

CCU Basic Operations - Tier 1 Support (3-Day)
Feb 1 – 3  (NOTE: Monday - Wednesday)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
Feb 4 (NOTE: Thursday)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
Feb 5 (NOTE: Friday)

CCU Maintenance and Support - Tier 2 Support (4-Day)
Feb 8 – 11 (NOTE: Monday - Thursday)

CCU Dialer (1-Day)
Feb 12 (NOTE: Friday)

 

CCU Basic Operations - Tier 1 Support (3-Day)
Mar 8 – 10  (NOTE: Monday - Wednesday)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
Mar 11 (NOTE: Thursday)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
Mar 12 (NOTE: Friday)

CCU Maintenance and Support - Tier 2 Support (4-Day)
Mar 15 – 18 (NOTE: Monday - Thursday)

CCU Dialer (1-Day)
Mar 19 (NOTE: Friday)