Selected Product Brochures
The following collateral
material is available about CosmoCall Universe™.
You will need Adobe Acrobat
Reader™ to view and print the files.
CosmoCall
Universe for Enterprises
Overview of the benefits of Unified
Customer Communications and Consolidation 2.0 via CCU for Enterprises
(335 kb)
Company
Overview
Corporate overview including the "CosmoCom Advantage" (128 kb)
Product
Overview
Overview of CosmoCall Universe product offering (70 kb)
Contact Center
On-Demand™ for Service Providers
A new opportunity for Network Service
Providers (697 kb)
Technology
Overview
Overview of the CosmoCall Universe architecture (720 kb)
CosmoHealth™
Contact center solutions for Healthcare Enterprises (230 kb)
CosmoHealth Proactive™
Outbound ProActive Outreach Healthcare Contact Center (167 kb)
Video
Call Center/IVVR
Overview of Video Call Center and Interactive Voice and Video (IVVR) features and functionality (504 kb)
-
Also watch the Video Call Cente/IVVR video
CosmoCall
Universe Multi-Tenancy Features
Overview of how CCU's Multi-Tenancy
features benefit Enterprises and Service Providers(336 kb)
CosmoTracker
Overview of CosmoCom's optional interaction history module (391 kb)
CosmoCorder
Overview of CosmoCorder features (264 kb)
CosmoDesigner
Overview of CosmoDesigner Service Creation Environment features (428 kb)
CosmoDialer
Predictive Dialer Overview (1 mb)
CosmoConnector
CosmoConnector CRM Integration Tool Overview (646 kb)
Contact Center Reporting
CosmoCall Universe Real-time and Historical Reporting and Performance
Analytics (934 kb)
-
Also watch the CosmoDashboard Contact Center Reporting video
-
Also watch the CosmoAnalyst Contact Center Analytics video
CCU + CCF
Brochure produced by Microsoft for CosmoCall Universe / CCF offering
(756 kb)
CosmoVantage™
Contact Center On-Demand Market Success Program (361 kb)
CosmoCall
Universe ACD Server
Overview of ACD features and functionality (252 kb)
CosmoCall
Universe VoIP Connection
Server
Voice over IP Connection Server Overview (1,157
kb)
CosmoAgent
Overview
Overview of CosmoAgent features and functionality (338 kb)
CosmoCall
Universe Message Connection Server
Overview of Message Connection Server features and functionality (141
kb)
NGIN
- Intelligent Routing
Overview of CosmoCall Universe Next Generation
Intelligent Network
features with a focus on Intelligent Routing (196 kb)
IP
Integration (IPI)
IPI enables graceful, investment-preserving
evolution from a telephone-only, circuit-switched environment (PBX) to an
IP-based, multimedia contact center. (201 kb)
CosmoCall
Universe OMAP and Integration
Overview
Overview of integration and administrative tools in CosmoCall Universe
(329 kb)
CosmoCall
Universe WebCaller
Overview of WebCaller chat and multimedia features (454 kb)
Microsoft
CRM and CosmoCall Universe
Complete Contact Center with
Integrated MS CRM and CosmoCall Universe (1.1 mb)