Selected Product Brochures

The following collateral material is available about CosmoCall Universe™. 
You will need Adobe Acrobat Reader™ to view and print the files. 

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CosmoCall Universe for Enterprises - Overview of the benefits of Unified Customer Communications and Consolidation 2.0 via CCU for Enterprises (335 kb)

Company Overview - Corporate overview including the "CosmoCom Advantage" (128 kb)

Product Overview - Overview of CosmoCall Universe product offering (70 kb)

Contact Center On-Demand™ for Service Providers - A new opportunity for Network Service Providers (697 kb)

Technology Overview - Overview of the CosmoCall Universe architecture (720 kb)

CosmoHealth™ - Contact center solutions for Healthcare Enterprises (230 kb)

CosmoHealth Proactive™ - Outbound ProActive Outreach Healthcare Contact Center (167 kb)

Video Call Center/IVVR - Overview of Video Call Center and Interactive Voice and Video (IVVR) features and functionality (504 kb)

CosmoCall Universe Multi-Tenancy Features - Overview of how CCU's Multi-Tenancy features benefit Enterprises and Service Providers(336 kb)

CosmoTracker - Overview of CosmoCom's optional interaction history module (391 kb)

CosmoCorder - Overview of CosmoCorder features (264 kb)

CosmoDesigner - Overview of CosmoDesigner Service Creation Environment features (428 kb)

CosmoDialer - Predictive Dialer Overview (1 mb)

CosmoConnector - CosmoConnector CRM Integration Tool Overview (646 kb)

Contact Center Reporting - CosmoCall Universe Real-time and Historical Reporting and Performance Analytics (934 kb)

CCU + CCF 2008 - Brochure produced by Microsoft for CosmoCall Universe / CCF offering (756 kb)

CosmoVantage™ - Contact Center On-Demand Market Success Program (361 kb)

CosmoCall Universe ACD Server - Overview of ACD features and functionality (252 kb)

CosmoCall Universe VoIP Connection Server - Voice over IP Connection Server Overview (1,157 kb)

CosmoAgent Overview - Overview of CosmoAgent features and functionality (338 kb)

CosmoCall Universe Message Connection Server - Overview of Message Connection Server features and functionality (141 kb)

NGIN - Intelligent Routing - Overview of CosmoCall Universe Next Generation Intelligent Network features with a focus on Intelligent Routing (196 kb)

IP Integration (IPI) - IPI enables graceful, investment-preserving evolution from a telephone-only, circuit-switched environment (PBX) to an IP-based, multimedia contact center. (201 kb)

CosmoCall Universe OMAP and Integration Overview - Overview of integration and administrative tools in CosmoCall Universe (329 kb)

CosmoCall Universe WebCaller - Overview of WebCaller chat and multimedia features (454 kb)

Microsoft CRM and CosmoCall Universe -  Complete Contact Center with Integrated MS CRM and CosmoCall Universe (1.1 mb)