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CosmoCom Images and Logos

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CosmoCom logo
Format	Resolution	Width - Size
GIF	Screen	(167 pixels - 3K)
GIF	High	(974 pixels - 13K)
JPEG	High	(1514 pixels - 89K)
PNG	High	(3375 pixels - 289K)
EPS + JPEG	ZIP file with Scalable EPS and Hi-Res RGB JPEG	(214K)

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Intuitive Agent Interface

The CosmoCall Universe user interface features intuitive features aimed at facilitating efficient customer service.

The first shot is of the Web agent with an incoming voice call complete with screen pop in CosmoCom's CosmoTracker interaction history module.

This second screen shot shows a chat call placed on hold while the agent uses the tabbed call window and dialer to place a new call.

The agent has easy access to canned phrases for commonly asked questions.

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GUI-Based Call Flow Design

CosmoDesigner is a graphical tool for call flow generation that does not require programming for the creation and modification of call flows, including IVR Scripting components. The CosmoDesigner service creation environment is browser-based, enabling the ability to securely modify call flows from any PC connected to the Internet.

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Web-Based Supervisor

This shot shows the web supervisor agent interface showing states of logged in agents as well as intuitive controls for monitoring and coaching agent calls. Supervisors also have quick access to tabs for reporting and recording.

MS-CRM Integration

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Streamlined CRM Integration

CosmoCom's CosmoConnector is an out-of-the-box integration enabler for packing CosmoCall Universe with leading CRM applications such as MS-CRM, Siebel and Onyx.

CosmoConnector makes it possible to integrate CosmoCall Universe to a leading CRM package only by supplying a handful of parameters using a wizard-based setup tool. This simplicity offers significant time, cost and complexity savings versus a traditional consultant integration project.

The first image shows an integration with MS-CRM for an incoming telephone call with screen pop. The second shows a Siebel On)Demand call in the Web Agent and third images shows a CosmoCall Universe multimedia web call integrated Onyx. The Fourth image shows a Japanese integration with salesforce.com.

Siebel Integration

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Onyx Integration

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Salesforce.com Integration

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CosmoCorder Main Screen (Click for larger image)

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Multimedia Recording

CosmoCom’s CosmoCorder provides multimedia, multi-channel recordings of agent-caller interactions. CosmoCorder records voice, chat, and e-mail sessions, and includes a database searchable by parameters such as agent, time frame and call type. CosmoCorder includes a browser-based client for administrative personnel to review the captured sessions, images shown to left..

The first image shows the CosmoCorder main user interface. The second shows a sample call detail.

CosmoCorder Call Detail (Click for larger image)

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The agent's desktop during a CosmoCall. In this screenshot, the agent has an order entry application integrated with CosmoCall Universe. This allows the agent to cross sell, add items to the customer's shopping cart, and even process the order for the customer.

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A caller's desktop during a multimedia CosmoCall using Windows XP.

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This block diagram provides an overview of the patented technology of CosmoCall Universe.

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This block diagram show a Hosted Contact Center configuration of CosmoCall Universe

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CosmoCom's state-of-the-art trade show booth premiered at Computer Telephony Expo Spring 2000. The booth measures 20 feet by 30 feet and houses a 14-seat theater, three live demonstration kiosks, and a circular, glass-enclosed conference room.