Learn why the simple telephone could be the big health technology breakthrough of the decade!

• Resolve patient requests efficiently
• Inform and activate patients
• Enhance quality and availability
• Improve patient experience and loyalty

The field of Telehealth is growing rapidly in both size and scope. The Telehealth of today and tomorrow encompasses much more than video conferences with doctors, store-and-forward radiology, and home monitoring systems. In some Telehealth studies where patients used only a telephone, the results were better than those in studies that relied on remote devices. Exciting new applications are emerging that draw upon voice response and multi-channel, multi-tenant contact center technologies to improve the quality and availability of care while reducing its cost. With the right tools, providers can now unify all facets of patient-provider communication.

Learn more about these exciting trends in this webinar with presentations from:

• Christine Chang,
  Datamonitor Healthcare Technology Analyst
• Doyle Friskney,
  CTO of the University of Kentucky
• Steve Kowarsky,
  EVP of CosmoCom.

Who should attend?

• Healthcare executives responsible for patient communication strategies across all facets of the healthcare experience.
• Anyone interested in telehealth and in learning about the ways current telecom technology, especially call center technology, is enabling new telehealth applications.

Occurred: Wednesday, June 3, 2009
Time: 11:30 AM - 12:30 PM EDT

About the presenters 

Christine Chang is an analyst on Datamonitor’s Public Sector Technology team, specifically covering the healthcare industry. Her research focuses on technologies for providers and payers and analysis of the market trends and end-user pain points within this sector. She has considerable experience researching the telehealth and electronic health record markets, having published numerous reports and market forecasts in these areas which detail the challenges of moving these technologies from the early stages of adoption to widespread use. Prior to joining Datamonitor, she worked at the New York City Health and Hospitals Corporation where she monitored affiliation contracts, analyzed staffing allocations and revised policies and procedures.
 

Doyle N. Friskney is the Chief Technology Officer & Associate Vice President, Information Systems at University of Kentucky. As CTO & Associate Vice President for Information Systems, Mr. Friskney is responsible for IT infrastructure for instruction, administration, research computing, and networking across the campus, with a special emphasis on the Medical Center and UK HealthCare. Doyle holds a B.A. and a B.S. in education, a master's degree in educational administration from Xavier University and has done post-graduate work at Kentucky. He also is actively consulting with other Universities on their IT strategies.

Stephen R. Kowarsky is the Executive Vice President and one of the founders of CosmoCom. He came to CosmoCom from Comverse Technology, which he joined in early 1985 as its second U.S. employee after a distinguished career in software development and IT management. At both Comverse and CosmoCom, Mr. Kowarsky has played a key role in major account selling, key relationship management, product strategy and positioning, mergers and acquisitions, and intellectual property. He now has primary responsibility for CosmoCom's marketing communication activities. He is an industry authority and thought leader on the subjects of Contact Center On-Demand and Contact-Center-in-a-Box.