Company Overview

CosmoCom’s mission is to optimize communication between organizations and their customers. Its unified, all-IP contact center suite, CosmoCall Universe (CCU), empowers businesses of all sizes to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. The global leader in Contact Center Consolidation 2.0, CosmoCom enhances the customer experience with a lower Total Cost of Ownership and a more favorable Return on Investment than any comparable system – making companies more reachable and responsive, improving the customer experience, and reducing costs.

Contact Center Consolidation encompasses everything: multiple locations including onshore, offshore, and home; formal and informal agents; captive and outsourced operations; multi-channel communication; and multiple applications.

CosmoCom contact center technology is deployed at Fortune-class enterprises throughout the world both as a premise-based solution within the enterprise, and as a SaaS (Software as a Service) offering from service providers globally.

History

CosmoCom was founded in 1996 to create the next generation of contact center technology and holds several US and international patents on its multi-channel, all-IP contact center architecture. Headquartered in Melville, New York, CosmoCom has established a significant worldwide presence with offices in the US, UK, Germany, France, Japan, China, Hong Kong and Israel, and distribution partners in many other countries. CosmoCom has raised more than $65 million to date from a prestigious group of financial and strategic investors, and has an exceptionally strong financial position. CosmoCom has received more than 75 industry awards, and has been consistently ranked by Deloitte as one of the region’s fastest growing technology companies.

Key Markets

Large Enterprises

CosmoCom’s flagship contact center software suite, CosmoCall Universe™, features Unified Customer Communications to help large enterprises and other distributed organizations, (e.g. universities, healthcare organizations, outsourcers, financial/banking institutions, collections firms and government agencies), meet the challenges of providing better and more consistent customer service while simultaneously reducing operating costs. CosmoCall Universe unifies and consolidates all communication channels and all major contact center functions, revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers including mobile and home-based staff. Its universal multi-channel access enables better interaction with customers and improved agent productivity. Its inherent virtualization allows multiple standalone operations to function as a single entity, maximizing efficiency and control. Its multi-tenancy enables the consolidation of many different call center applications on one platform.

Service Providers

Telcos and other Service Providers use CosmoCall Universe to provide contact center solutions to their end user customers using multiple deployment strategies. They are using the increasingly popular hosted, multi-tenant platform model, for enterprises of every size, making Contact Center On-Demand™ a reality. They also use the dedicated hosting model, usually for large enterprise call centers, and increasingly in the traditional premise-based resale model as well, because of the economies of scale found using one technology for all three deployment methods. Service Providers now offering a variety of CosmoCom-based solutions both regionally and globally include BT, Deutsche Telekom, Orange Business Services, Telefonica, PLDT, KT, NTT, NEC, KPN, and Tata. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide.

The CosmoCom Name -- Part of our Vision

Many people have asked us why we selected the name "CosmoCom" for our company. Read an interesting perspective on our choice.

CosmoCom Financial and Strategic Investors
Below is a list of some of CosmoCom's prestigious investors:

• Topspin Ventures
• Wheatley Partners
• Infinity
• SAIC Venture Fund
• Technology Crossover Ventures
• Intel Communications Fund