Job Search Results

Technical Trainer – Applications Software
United States - New York - Melville

Position Type: Full-Time
Reference Code: USSWTRNR

This position carries responsibility for Training design, In-House and Customer training at our training facility in Melville, NY and on-site Instructor Led Training. The job is based in CosmoCom’s Headquarters, and operates worldwide.  Perfect for highly motivated individuals looking for new challenges and career growth opportunities in an exciting, growing company.  15% international travel will be required.

CosmoCom is a fast growing, profitable, pre-IPO company with an expanding list of Tier 1 telecommunications service providers, ASPs, and Fortune 500 companies using its technology today.  As the global product leader in developing all-IP, universal access call center technology, CosmoCom enables Telcos and other Service providers to use CosmoCall Universe to offer hosted Contact Center On-Demand™ services to their clients.  Additionally, many prestigious enterprise customers base their internal inbound/outbound multi-media contact center operations on CosmoCom technology.  

Responsibilities:

• Train customers and partners to install and technically support their CosmoCom contact center solutions built upon general purpose Microsoft-based server platforms and standards-based VoIP equipment.

• Train customers and partners to Design and configure advanced call center applications, including ACD, IVR, CTI, Predictive Dialing, and call recording, e-mail, web chat and collaboration.

• Train New CosmoCom QA, Development, Project Management, and Technical Operations personnel to understand, use, and troubleshoot their CosmoCall system and the Microsoft platform it runs on.

Job Requirements:

• B.A or B.Sc. or higher in Computer Science ,Electrical Engineering, Computer Engineering

• Minimum of 3 years (and preferably more) experience in at least two of the following areas:

• MS server technologies (MS security, Active Directory, IIS, SQL, Exchange, etc.)

• IP Networking

• VoIP

• Independent and self motivated

• Ability to visualize complex systems

• Previous experience in Field Service or Customer Support is an advantage

• Experience as a software developer is a plus

• Proven knowledge in many of the areas below:

• Microsoft O/S (Win 2003 Server)

• MS Platform resilient deployment (Cluster / Load Balance)

• Microsoft Exchange 2003 (2007 helpful)

• Microsoft SQL 2005 , T-SQL

• Routers, Switches

• IP Protocols (TCP/IP, UDP, HTTP, SMTP)

• Firewall / NAT

• Protocol Analyzer (Ethereal, Sniffer, NetMon)

• PC Hardware configuration(LAN Adapters, SCSI, RAID, FibreChannel)

• VoIP Signaling (SIP & H.323) & troubleshooting

• PSTN Telephony (ISDN, CAS, SS7) / CTI

• HTML, XML, VB Script / JavaScript

• .NET / VB  / C# / C++ 

Contact Information

Human Resources
jobs@cosmocom.com 
CosmoCom
121 Broad Hollow Rd
Melville NY 11747
Ph: no phone calls pls.
Fax: please email Word

APPLY NOW